tempo real

SLA em Tempo Real

Desde a implantação da ISO 20.000 na NetSol, vários indicadores começaram a fazer parte de nosso dia a dia: volume de chamados por período, tempo médio de resposta e solução para os chamados, carga de trabalho do Service Desk, status dos servidores, percentual de chamados atendidos e resolvidos dentro do SLA, dentre outros.

Operação em tempo real

Desde junho de 2011 está em funcionamento o NOC da NetSol. Abreviatura para Network Operation Center (centro de operação da rede, em português), o NOC, juntamente com programas de monitoramento, possibilita que operadores saibam a situação de cada ativo de rede em tempo real.

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tempo real

SLA em Tempo Real

Operação em tempo real